Now banks ignore the rules on chip and PIN fraud | Mail Online

Now banks ignore the rules on chip and PIN fraud | Mail Online: "Banks are flouting rules to protect victims of card fraud, despite the City watchdog bringing in strict guidelines more than a year ago.

Under Financial Services Authority (FSA) rules introduced in November 2009, all banks must reimburse fraudulent transactions even if the genuine card and PIN was used.

Yet Money Mail has received dozens of letters from readers who have not received a payout. Instead, their bank insists they must have been 'grossly negligent' with their PIN, either by writing down the number or telling it to someone else."